Privacy Policy

Welcome to Houdetsi Festival’s privacy and security policy.

Houdetsi Festival is devoted to respecting your privacy and personal information. This privacy policy (the “Policy”) explains how we handle your personal information and explains your privacy rights and how the law protects you.

This Policy outlines when and why we gather personal information about people who use our services, how we use it, the situations under which we could disclose it to others, and how we safeguard it. We will treat all of your personal information with strict confidentiality and in accordance with existing data protection laws.

This Policy is subject to change at any moment, so please check back periodically to guarantee your continued satisfaction. By making a reservation with us, you consent to be bound by the terms of this Policy.

Who exactly are we?

We are Houdetsi Festival, established in 1987 with clinics throughout the United Kingdom that specialise in doctor-led weight loss treatments. We have assisted hundreds of patients in achieving a healthy weight and lowering their risk of developing type II diabetes and hypertension. Houdetsi Festival is the trade name of Houdetsi Festival Limited, a business formed in England under company number xxxx and having its registered office at 748 High Road Tottenham, London N17 0AP. Currently, Houdetsi Festival consists of five clinics 

When we collect and use your personal data, we are governed by the General Data Protection Regulation (GDPR) (EU) 2016/679 (“the Regulation”), and for the purposes of the Regulation, Houdetsi Festival Limited is the “data controller,” i.e., the entity responsible for and in control of the processing of your personal data.

The Department of Health proposes minimum record retention periods. The Houdetsi Festival shall always adhere to these guidelines.

What information is gathered about you?

We may gather a range of information and personal data from you when you register as a Houdetsi Festival patient, attend a consultation, make specific inquiries, or utilise our services. We do not save cardholder information.

When you use our website, we may gather personal information such as your IP address and the URLs and timestamps of the pages you visit.

You may be needed to supply some personal information (such as your name, address, email address, phone number, and date of birth) if you choose to inquire about or utilise our services. In addition, you will be expected to bring a picture identification document (such as a passport or driver’s licence) to your consultation as identification.

We must gather this information in order to offer you with our services in a secure, efficient, and accountable manner.

As a supplier of medical services, we also gather sensitive health and medical history information. Such sensitive information includes your health and medical history (which will be updated each consultation). We require this information to evaluate the acceptability of our goods and services and to identify any potential dangers based on your medical history.

When we gather information regarding your health or medical situations, we are required by law to do so for reasons of health and safety and insurance. We will only gather this information with your consent. We will only use health information for the purposes outlined in our forms or this Policy.

How is your data utilised?

The personal information we gather enables us to deliver a secure and efficient service while adhering to our legal and regulatory obligations. Our doctors use your medical records to ensure that you are medically qualified to get treatment and that any related risks are minimised.

We also use your personal information for internal reasons, such as auditing, data analysis, and research, in order to comply with our legal and regulatory obligations and to guarantee the ongoing examination of our services’ efficacy and safety.

In rare cases, we may use your personal information to send you crucial safety alerts, such as a medicine recall. You cannot opt out of receiving certain notifications, as they pertain to patient safety.

As part of our legal, regulatory, and ethical obligations to ensure your health and safety, we will share your personal information with your physician or other health advisor with your clear written agreement.

We could also employ it for:

  • Requesting your feedback on the service we give.
  • Processing, scheduling, and confirming your requested appointments.
  • Sending you desired product or service information with your approval. If you do not wish to receive this information, you may opt out at any time by contacting us through phone, email, our website’s contact form, or the unsubscribe link in our emails.
  • Notifying you of service modifications.
  • Consideration of a job application.

We have outlined, in a tabular manner, all the methods we intend to use your personal information and the legal grounds we depend on to do so. We have also, when applicable, indicated our legitimate interests.

Who has access to your personal data?

As the data controller, Houdetsi Festival manages and uses your personal data for the reasons outlined in this privacy notice.

Houdetsi Festival employs subprocessors to facilitate the delivery of our services to our consumers. A sub-processor is a third-party data processor hired by Houdetsi Festival that may keep and process our customers’ personal information. Houdetsi Festival may remove, replace, or hire suitable and trustworthy sub-processors, and will update this policy at least ten (10) days prior to engaging new sub-processors to access or participate in the processing of your data.

How will your information be shared?

This Policy describes the only circumstances in which we will share your personal information with third parties.

We share your personal information with the medical professionals, pharmacists, and labs specified in the table above in order to execute our contract with you and deliver services.

We may share your personal information with Mailchimp to assist us with our commercial activities, such as email newsletter distribution. They may only use your name and email address as required to deliver these services. Here you may learn more about how they safeguard your data:

We may also disclose your personal information where required by law, in response to a government request, or in the event of a business change.

Without your approval, we will not disclose your information to any third party or service provider not included in this policy.

There are safeguards in place to prevent the loss, abuse, or modification of your data.

We save your personal information electronically and employ patient management systems that retain data securely, complying to stringent accessibility and resilience regulations. Access to electronic data is restricted to Houdetsi Festival workers and authorised support personnel only. Our data is routinely backed up to avoid loss or corruption.

When you use some Houdetsi Festival services (for instance, our social media sites or other online forums), the personal information and material you post is available to other users and can be read, collected, or used by others. You are responsible for the personal information you disclose or upload in these situations. Please use caution when utilising these functions.

When you provide us with personal information, we take measures to ensure its security. Any confidential information is safeguarded.

Normal Internet transmission of non-sensitive information (your email address, etc.) cannot be guaranteed to be 100 percent safe. We cannot guarantee the security of any information you communicate to us, and you do so at your own risk, notwithstanding our efforts to secure your personal information. After receiving your data, we make every effort to ensure its security on our systems.

Integrity and maintenance of personal data

Houdetsi Festival endeavours to maintain the accuracy, completeness, and currency of your personal information. We are required to keep certain recorded information for specific time periods in order to provide medical services, so we will retain your personal information only for as long as is necessary to provide you with the requested services, as required by law or regulation, or as is necessary to protect your health and safety.

Your decisions are yours to make.

In the event the Houdetsi Festival has access to your personal information, you are entitled to specific rights, as follows:

1) You have the right to request that we update any personal information that we have on file for you. This gives you the opportunity to have any data we have on you that is incomplete or inaccurate, albeit the accuracy of the new data you supply to us may need to be verified.

2) You have the right to have your personal information deleted. This gives you the ability to request that we erase or remove your personal data if we are no longer required to keep it. Please note that if you have successfully exercised your right to object to processing (see below), where we may have unlawfully handled your information, or if we are legally compelled to destroy your personal data, you may also request that your personal data be deleted or removed. This does not mean that we will always be able to comply with your request for deletion, but we will inform you if this is the case when you submit your request. We’ve got the option of

3) As long as we’re relying on a legitimate purpose (or the interests of a third party), you have the right to object to the processing of your personal data if you believe that the processing violates your basic rights and freedoms. As previously said, you have the right to object if we’re using your data for direct marketing efforts. Your rights and freedoms will not always be overridden by our legitimate interests in processing your information.

4) There is a way for you to limit the use of your personal information. In the following instances, you can request that we stop processing your personal data:

  • If you’d want us to verify the data’s veracity.
  • Where the data is unlawful, but you don’t want us to destroy it, we’ll keep it.
  • Even if we no longer require it, if you require us to keep the data in order to establish, exercise or defend legal rights, please let us know.
  • We understand that you are concerned about how we are using your information, but we need to make sure that we have other, more compelling reasons for doing so.

Transferring your personal data to you or another party is something you may ask for. In a structured, frequently used, machine-readable manner, we shall make your personal data available to you or a third party you designate. It is important to note that this privilege only applies to automated data that you initially approved to us using or that we utilised to fulfil a contractual obligation with you.

At any moment, if we are relying on your consent to handle your personal data, you can revoke it. The lawfulness of any processing prior to your withdrawal of permission will not be affected. We may not be able to supply you with some products or services if you refuse to give us your consent. If this is the case, we will inform you at the time of your withdrawal of permission.

Whether or whether you want to get information from us is entirely up to you. On the form on which we gather your personal information, you may choose whether or not you wish to receive direct marketing messages from us on weight loss, nutrition, lifestyle, wellbeing, and our exciting goods, services, and special offers.

Without your approval, we will not use email, phone, or text message to contact you for marketing reasons. If you have requested that we not contact you for marketing purposes via mail, we shall not do so. Contact us at any time by email at [email protected] or by phone at 407-259-4978 / 4979 to modify your marketing choices.

Information on how you may access and change your data

We care about the accuracy of the information you provide to us. Right now, we’re working on making it easier for you to access and update the personal information we have on you on our systems. Please email us at: [email protected], or write to us at: Houdetsi Festival, 37 Kew Road, TW9 2NQ, if your email address or any other information we possess is incorrect or out of date. You may also call 407-259-4978 / 4979 to get in touch with us.

As an individual, you are entitled to a copy of the personal information we have on file about you. Access to your personal data is free of charge. However, if your request is manifestly unfounded, recurrent, or excessive, we may impose a fair price. Another option is to turn down your request in this situation. Your identification and your right to access your personal data may require that we ask for more information from you (or to exercise any of your other rights). This is a safety measure to prevent the disclosure of personal data to those who do not have a legitimate need to know about it. We may also need to get in touch with you to get more information about your request in order to respond more quickly.

Every genuine request will be answered within 30 days; if it takes us longer, we’ll let you know and keep you informed. Our corporate headquarters or your local clinic should receive requests in writing or by email.


We may use the information you provide about yourself to build a profile of your interests and preferences, and then use that profile to send you messages about things you might be interested in. In order to accomplish this more efficiently, we may utilise extra information about you from external sources. We may also utilise your personal information to identify and prevent fraudulent activity and credit risk.

As a result of the use of “cookies,”

Cookies are used on Houdetsi Festival’s website just as on many other websites.

These little pieces of information, known as “cookies,” are transmitted by an organisation and kept on your hard drive so that that website can recognise you when you return. They do not identify you as an individual when they collect information about your browsing habits and trends. We can use this information to develop our website and provide a more tailored experience for our customers.

Alternatively, you may tell your browser to notify you whenever a website sets or accesses a cookie, or to block all cookies. Please be aware that if you disable or refuse cookies, some elements of our website may be unavailable or not perform properly.

Because they expire as soon as you close your browser, some of the cookies we utilise are session cookies.

Here’s a link to some more details:

Purpose change

Your personal information will only be used by us for the stated purposes for which it was acquired, unless we have a good faith belief that its further use is necessary and that use is compatible with the original purpose. if you want to know how the new purpose is compatible with what we were doing before, please contact us.

We will let you know if we need to use your personal data for anything unrelated and provide you with information on the legal basis for our decision.

You should be aware, however, that we may be obliged or authorised by law to treat your personal data without your knowledge or consent.

Additional websites that you can visit

Links to other organisations’ websites may appear on ours. You should familiarise yourself with the privacy policies of any other websites you visit in addition to ours, as this one is exclusive to ours. The privacy policies and practises of all other websites, even if you visit them through links on our website, cannot be held liable for by us.

The owners and administrators of third-party websites are solely responsible for their own privacy policies and practises, therefore we strongly advise you to review their policies before providing any personal information to them.

This Policy has been updated.

You agree to the terms of this Policy if you use our website or use our services. At any moment, we may change this Policy. Users who have submitted their email addresses will be notified through email or posted a notice on our site if and when we make substantial changes to the way in which we collect, utilise, and/or share their personal details. For the most up-to-date information about our Policy, please check back here often.

How to get in touch with us

Write to us at the following address if you have any questions or issues about our Policy:

748 Tottenham High Rd, London, N17 0AX;

This Policy is under review.

Each year, we reevaluate this policy. The most recent revision was made in February of 2022.